FAQ

Where can I order?
You can order via Website and Line

Where can I find your size guide?
Each of our clothes are specially hand made and might have slight measurement variations. Please check the sizing on each item to ensure that you choose the right size.

What can I do if the size I want is out of stock?
Please email us at kainkollektive@gmail.com and include the item name and size you want. We will contact you when the size is available. However, please note that we might not restock that particular item in the near future.

Are my details secure when I make a purchase on Kain Kollektive?
We take this matter seriously and ensure your personal details are safe with us when you make a purchase. However, for delivery purposes, your name, contact details, and shipping address will be shared to our courier.

Why do the item's colours differ from its images?
Item colours as pictured may differ from the actual item. This is due to different brightness in your computer/ phone screens and also studio lightings.

What payment methods do you support?
We currently only support bank transfer payments.

Do I need to confirm my payment?
Yes, we will need proof of your payment before we are able to process your order.

What happens if I dont pay within the time limit?
Your order will be automatically cancelled by the system.

Can I cancel my order after payment?
No, you are unable to cancel your order after payment as purchases are final. For refund and exhanges, please view our Refund and Exchange policy.

When will I receive my order?
After we have confirmed your payment, it will take us approximately 1-3 working days to process and send your order to our courier. For more information on your order status, please email us at kainkollektive@gmail.com or Line us at @qeq1984x (with @)

I haven't received my order and it has been more than 4 working days. What can I do?
Please Line us at @qeq1984x (with @) or email kainkollektive@gmail.com and we will get back to you as soon as we can.

What shipping methods do you use?
We support JNE Regular and JNE Yes. For other shipping alternatives, please Line us at @qeq1984x (with @) or email kainkollektive@gmail.com

Do you ship internationally?
We currently do not accept international orders, but stay tuned!